Terms and Conditions for Metaboliqa

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Effective Date: 24 September 2023

 

Welcome to Metaboliqa. By accessing or using our website (www.metaboliqa.com), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

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1. Acceptance of Terms

By accessing or using Metaboliqa’s website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our website.

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2. Use of Website

Eligibility: You must be at least 18 years old to use our website and services.

Account Responsibility: If you create an account, you are responsible for maintaining the confidentiality of your login information and for all activities that occur under your account.

Prohibited Activities: You agree not to use our website for unlawful purposes, to engage in fraudulent activity, or to disrupt our services.

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3. Services Provided

Metaboliqa offers services related to metabolic testing and educational resources, including but not limited to online courses, consultations, and digital content. We reserve the right to modify or discontinue any service at any time without prior notice.

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4. Payments and Subscriptions

Pricing: All prices are listed on our website and are subject to change without notice.

Refunds: Refunds are subject to our refund policy, which is available Below.

Subscriptions: By subscribing to any service, you agree to the recurring payment terms outlined during checkout.

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5. Intellectual Property

All content on Metaboliqa’s website, including but not limited to text, graphics, logos, and software, is the property of Metaboliqa or its licensors and is protected by copyright and other intellectual property laws. Unauthorized use of any content is strictly prohibited.

 

6. Disclaimer of Warranties

Metaboliqa provides its website and services on an "as is" and "as available" basis. We make no warranties or representations, express or implied, about the accuracy, reliability, or suitability of the website or services for any purpose.

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7. Limitation of Liability

To the maximum extent permitted by law, Metaboliqa shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services.

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8. User-Generated Content

You may have the ability to post or submit content, such as reviews or comments, on our website. By doing so, you grant Metaboliqa a non-exclusive, royalty-free, perpetual license to use, reproduce, and distribute such content. You are solely responsible for the content you submit.

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9. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which is available here.

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10. Termination

Metaboliqa reserves the right to terminate or suspend access to our website and services for any reason, including breach of these terms and conditions, without prior notice.

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11. Refund Policy

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Eligibility for Refunds: Refunds are available for eligible services within 5 days of purchase, provided the service has not been accessed, used, or completed.

Digital content, such as downloadable materials, is non-refundable once accessed or downloaded.

Online course has a 7 days full refund policy ensures your satisfaction or your money back, risk-free.

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Process: To request a refund, please contact us at info@metaboliqa.com with your order details.

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Refunds will be processed within 7-10 business days after approval and will be credited to the original payment method.

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Exceptions: No refunds are provided for promotional or discounted services unless otherwise specified.

Refunds are not available for partially completed services or courses.

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12. Cancellation Policy

Subscriptions: You may cancel your monthly subscription at any time by accessing your account settings or contacting us at info@metaboliqa.com.

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Cancellations will take effect at the end of the current billing cycle, and no prorated refunds will be provided for unused portions of the subscription period.

 

Appointments and Consultations:  Appointments or consultations must be canceled at least 24 hours in advance to avoid cancellation fees.

Late cancellations or no-shows may be charged the full fee of the scheduled service.

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13. Complaint Procedure

We value your feedback and are committed to addressing any issues or concerns you may have.

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How to Submit a Complaint:

• Email: Please send your complaint to info@metaboliqa.com with a detailed description of the issue, your contact information, and any relevant supporting documentation.

• Phone: You can also reach us at +97450038595 during our business hours.

 

Complaint Resolution Process:

1. Acknowledgment: We will acknowledge receipt of your complaint within 2 business days.

2. Investigation: Our team will thoroughly investigate your concern and may contact you for additional information if necessary.

3. Resolution: We aim to resolve complaints within 10 business days. If additional time is needed, we will inform you of the expected resolution timeline.

 

Escalation:

If you are not satisfied with the resolution, you may request that the matter be escalated to a senior manager or director for further review.

 

14. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Qatar. Any disputes shall be resolved exclusively in the courts of Doha, Qatar.

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15. Changes to Terms

We reserve the right to update or modify these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the revised terms.

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16. Contact Us

For any questions or concerns about these terms and conditions, please contact us at:

Email: info@metaboliqa.com

 

Thank you for choosing Metaboliqa!